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Stories

2 stories from the trenches

🔄 Culture Change

Building an On-Call Culture from Scratch at a "Move Fast, Break Things" Startup

👤 @startup_samSaaS2023

“We were a 7-person engineering team at a seed-stage B2B SaaS startup. There was no on-call rotation — when things broke, the CTO would get a text from a customer and scramble to fi...”

PagerDutyDatadogOn-CallIncident Response+1
⚡ Incident Report

The Black Friday Meltdown: How a Missing Index Took Down Our Checkout

👤 @sre_sarahe-commerce2024

“We were a mid-size e-commerce platform processing about 50k orders per day on normal days. Our stack was a Node.js monolith backed by PostgreSQL, deployed on AWS ECS. We had monito...”

PostgreSQLAWSDatadogIncident Response+1